FAQ/Policies – KristyRice.com
s

FAQ/Policies

FAQ 

How quickly will I receive my item?
We are a small but bustling studio and ship approximately once a week.  We strive to ship all orders within 2 business days of order being placed.  The only exceptions are fabric, wallpaper and watercolor wood items. 

Items are shipped via USPS Priority Mail with arrival to most domestic destinations within 3-4 days of shipment.

Can I request expedited shipping?
Absolutely, please note your desired in hand date in the notes section at checkout.  Someone will be in touch with expedited shipping options and costs.  A separate Paypal invoice will be forwarded.

Are the iPhone cases actually hand painted?
No, the iPhone case artworks are very detailed reproductions of Kristy's original artwork. 

Do you ship internationally?
USPS international shipping is used but please be aware possible duty, vat and/or taxes may be assessed as per the laws and regulations of the destination county.  Please check with your local postal carrier for more specific information. Recipients are responsible for payment of these potential fees. 

Can I return items?
We take great care in describing, photographing and quality testing every item in our shop.  While returns are not accepted please make us aware of any defects discovered within 48 hrs of package receipt so we may rectify the situation.


POLICIES

Your experience with Kristy's art should be nothing but a joyful one.  If for any reason you are not thrilled with your choice of item or pattern and would like an exchange, please get in touch within 10 days.  Buyer pays return shipping and we ask the items be returned new and unused.

Our iPhone cases are an accessory style, slim profile and designed to withstand normal wear and tear and moderate dropping. 

If you notice a quality defect before use, please get in touch within 48 hours of receipt so we can replace your item immediately. 

We spend a great deal of time on our shop photography to accurately represent the glorious detail in each and every piece.  Keep in mind however that monitors display colors differently.